Advantages

Multi-channel and scalable

Use VoiceLink IP-PBX Solution for both landline and mobile GSM channels, and use a variety of hardware (Analog or IP Phone, PC with soft phone, wireless phone etc.)

Full call center functionality

All features for monitoring of agents, calls, campaigns and other metrics are available (Advance Reporting and Call Center Modules).

 

Features

Standard feature
  • Automated Attendant
  • Least-Cost Routing (LCR)
  • IP-PBX Interconnections
  • Mobile extensions
  • SIP Trunking
  • Caller ID
  • Voicemail System
  • Advance Reports
  • Support for Soft Phones
  • Web Interface
  • Operator Panel
  • Conference call
  • Call Accounting System
  • Extension Roaming
  • Support for Wi-FI phones
  • Fax Interface
  • Call Queuing
  • Instant messaging
Call Center Module
  • Call Recording System
  • Agent Login/Logout
  • Supports Break Types
  • Inbound Calls Monitoring
  • Call Detail Report
  • Login / Logout Report
  • Predictive Dialer
  • Agent Console
  • CRM Integration
  • Agent Information
  • Calls by Hour/Agent Report
  • Connection Time Report
  • Supports Do Not Call List
  • Supports Campaigns
  • Agent Monitoring
  • Break Report
  • Standby Time Report
  • Trunk Usage Report

TxTLink Pro's
Top Features

Marketing

  • Let your target audiences know about your products and services.
  • Promos, discounts, special offers.
  • Product launch & events.
  • New products & services.

Notifications

  • Employee announcements.
  • Appointment reminders.
  • Birthday greetings.

Customer Care

  • Send personalized birthday / holiday greetings.
  • Useful product tips Handle customer inquiries.
  • Polls for customer feedback.
 

System Options

Available features for TxtLink Pro and TxtLink.

TxTLink Pro On-Premise SMS Server allows your organization to maximize the full features of our SMS solution with the Server installed at your premises.

TxTLink Pro Cloud SMS Solution is your go-to and convenient SMS broadcasting application that you can access anywhere using most of the latest Web browsers. The app is run in the cloud.

TxTLink Pro Branded SMS Solution helps you increase your brand awareness and trust by replacing your SMS-sending mobile number with a custom 11-character Sender ID.

TxTLink Pro SMS Ticketing Solution allows you to capture and track customer inquiries, requests and concerns by employing a unique Ticket Number via SMS.

TxTLink Pro Custom SMS API integrates with your organization’s information systems to send and receive SMS via an Application Programming Interface (API)

How It Works

TxTLink Pro is a web-based SMS platform contained in an in-house server or in the cloud, connected with a GSM gateway having active SIM cards. Incoming and outgoing SMS is handled efficiently to reach target users and customers.
In addition, for in-house installations, TxTLink Pro can be connected to the business' existing IP-PBX system to maximize the use of its installed SIM cards.

InfoLInk's
Advantages

Diagram

Easy to Use

  • InfoLink's straightforward interface and simple workflow allows its users to follow the collection process more easily, thus increasing agent productivity and collection efficiency.

Automation and Reports

  • InfoLink enables the collection firm to more efficiently manage and track progress of the collection process and targets through uploading, sorting and updating contacts and payment statuses.

System Topology

 

Use Cases

Telemarketing

Send pre-recorded messages to a set of recipients, offering them products and services and an option to contact an operator if interested.

Telecasting

Send pre-recorded messages to a set of recipients. Customize the message to have your voice prompt read subscription status, outstanding balances etc.

Surveys

Ask a set of pre-recorded questions from your target audience and have them select preset responses.

Agents and Dialink

Agents

  • Can handle ~200 calls/day
  • Cost salary + benefits
  • Margin of human error
  • Sick leave + absenteeism

DialLink

  • Can handle ~600 calls/day/channel
  • Minimal maintenance cost
  • Fully-automated and configurable
  • 24/7/365 operation

System Options and Features

Software-as-a-Service(SaaS) on a 24-month Subscription

Basic Features

  • Fully Automated
  • Text-to-Speech
  • Automatic Retries
  • Do not call List

Basic Features PLUS

  • Managed Reporting
  • Schedule Time Calling
  • Use of Own Simcards
  • Exported Contact List

How It Works

System Options

Software-as-a-Service(SaaS) on a 24-month Subscription

TagLink On-Premise Server

One-time System Investment

  • TagLink RFID-SMS Solution software
  • PC Server (may provide by Client)
  • IP-GSM Gateway (SIM cards provided by Client)
  • RFID Card Reader
  • RFID Card (50 pcs. included)
  • Optional: PC Kiosk for TagLink Display

TagLink System Leasing

20-month System Lease (10 months per school year for 2 years)

  • TagLink RFID-SMS Solution software
  • PC Server (included)
  • IP-GSM Gateway (SIM cards provided by Client)
  • RFID Card Reader
  • RFID Card (provided by Client)
  • Optional: PC Kiosk for TagLink Display
  • Commissioning (Installation and Deployment) is included in both options.
    Commissioning excludes in-house wiring (connections ot Client's LAN if present).
    •  

    eGov Platform
    Advancing digital transformation for better governance.

    Our eGov platform enables digitally transforming government agencies' functions with the latest technological innovations without risky software development efforts and exposing security vulnerability. eGov is a no-code AI-based system that simplifies workflow optimization and delivers data directly to the clients' fingertips via native apps and cloud solutions.

    Diagram

    • Process automation & simplified management
    • Reduce risk assiociated with manual development
    • Enable everyone to easily access enterprise data

    Information

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